The Branch Manager is responsible for the overall management and leadership of the branch team including Retail, Platinum and Business Banking as well as service operations. Overall focus involves providing excellent customer service within all areas, achieving efficiencies and execution and promoting the Bank’s products and services. The Branch Manager is the leader of the team tasked with Retail & Business Banking balance sheet growth and profitability, creating a positive and empowering environment that fosters energised, creative teamwork as well as encourage individual ownership, initiative and challenge the status quo all within a sound risk and compliance environment.
- Bachelor/Masters in business administration
- Minimum of 5-7 years’ experience in branch banking at a supervisory / management level
- Experience in working in operations environment at a supervisory level or equivalent
- In-depth knowledge of the Retail segment product set and an overview of Corporate & Investment Banking services
- Experience in sales and / or sales management
- In-depth understanding of Retail and Business Banking and financial issues
- Experience in people management
- Full awareness of the local competitive environment
- Well-developed knowledge of sales and negotiation strategies and the ability to apply this knowledge to meet and exceed customer needs
- Excellent command of English in addition to Dutch and Papiamentu
Skills and desired behaviors
- Target focused, self motivated and open to challenges
- Demonstrate high professional standards and integrity
- Strives to achieve high levels of personal and team performance
- Takes advantage of opportunities to improve personal, team, and organizational performance
- Communicates vision and enthuses colleagues - builds genuine support for organisational objectives
- Provides guidance and direct feedback to improve the performance of others and ensure their ongoing development
- Communicates performance metrics and provides frequent feedback on results.
Please send your resume and cover letter with motivation!