Collection Supervisor

Organization

For one of our clients, a leader in retail and financial services across Latin America and the Caribbean for over 24 years, we are currently looking for a Collection Supervisor in Curaçao. They are renowned for offering a diverse range of products and tailored solutions to meet individual needs across 24 countries.

Position

As the Collection Supervisor, you will play a crucial role in supporting the collection team to maintain a healthy credit portfolio. This position is an ideal opportunity for an experienced and dedicated (senior) Collection Officer to advance their career. You will manage 5 direct reports and oversee 6 indirect reports, ensuring the efficiency and effectiveness of the daily collection processes and activities.

Your key responsibilities will include:

• Oversee the credit team by prioritizing work, planning schedules and assigning tasks. You will also guide assigned personnel for optimal team effectiveness.
• Investigate and resolve complex collections or receivables issues, interacting directly with debtors, interpreting regulations and procedures and authorizing refunds when necessary.
• Utilize various internal and external resources to locate customers who cannot be contacted through available information.
• Manage the skip trace folder and related documentation to promptly and effectively handle assigned accounts.
• Monitor the performance of debt collection agencies to achieve targets for collections and repossessions.
• Review and analyze account balances, prepare reports on receivables, and prepare accounting information as needed.
• Demonstrate strong organizational skills, interpreting financial and administrative reports, making effective presentations, and utilizing automated office equipment and computer software to facilitate collections operations.
  

You have the following qualifications:

• Minimum completed degree in a relevant field on a higher educational level (MBO+)
• Professional and intellectual skills at an academic or higher professional education level
• Exceptional people management skills.
• Strong negotiation skills, assertiveness, and excellent customer service abilities.
• Thorough knowledge of and skill in applying collections principles and practices.
• General knowledge of bookkeeping or accounting principles and practices.
• Proficiency in Microsoft Office and Outlook.
• Fluency in English, Dutch, and Papiamentu; Spanish is a plus.
  

Procedure

If you are interested in this opportunity, please submit your cover letter and resume by clicking the application button below. For any questions, please contact Mr. Daniel Jansen at jansen@balancecaribbean.com.